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Got questions about your eSIM or need assistance with setup?
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Need help? Start with our FAQs
What is Velome eSIM and how does it work?
Velome eSIM is a digital SIM card that gives you mobile data without needing a physical SIM. You just scan a QR code, activate it on your phone, and connect instantly, anywhere in the world. No swapping SIM cards, no airport queues.
Why should I use Velome instead of roaming or local SIMs?
Because it’s faster, easier, and way more affordable. Instead of paying heavy roaming charges with your home network (like Jio or Airtel) when you travel abroad, Velome connects you instantly to the best local carriers in your destination.
You skip airport SIM queues, get faster speeds, and save big, all while enjoying seamless data in 200+ destinations.
Can I use Velome eSIM for my entire international trip?
Yes! Once you activate your plan, you stay connected wherever you go, from airport layovers to local cafes.
Why do I need to complete KYC?
For Indian nationals, KYC is mandatory as per government regulations when purchasing international SIM/eSIM services.
How do I verify my identity?
We use Digital KYC via DigiLocker. You just need your Aadhar number and linked mobile for OTP verification. It takes less than 2 minutes.