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All our plans are unlimited data plans, hence none of them come with Traditional Voice Call’s or SMS services, BUT you can always use VoiP services like Whatsapp, Instagram, Facebook Messenger, Telegram, etc to make calls or send messages and always be connected.

That really depends on the device you have. While many smartphones let you store several eSim profiles, most of them only let one be active at a given moment. But if you have a Physical SIM, then you can run one Physical SIM and one eSim at the same time on all eSim compatible phones.

And, some phones do support the usage of two eSim’s at the same time, a few of them are as follows:

Apple

• iPhone 13 and newer – All models (iPhone 13, 14, 15 series) support Dual SIM with two eSims.
• iPhone 14 and newer – In addition to a physical SIM, you can have two active eSims.

Samsung

• Galaxy S series – Galaxy S22, S23, S24, S25 all support dual active eSims.
• Galaxy Z Fold & Flip series – Models such as Z Fold 4, Z Flip 4, Z Fold 5, Z Flip 5 support dual active eSims.
• Galaxy A series – The Galaxy A54 5G and A55 5G include this capability.

Google Pixel

• Pixel 7 and newer – Pixel 7, 7 Pro, 8, 8 Pro, 9, 9 Pro all support dual active eSims.
• Pixel Fold – The Google Pixel Fold also supports dual active eSims.
• Note: Some U.S. variants are eSim-only, while international versions often have a hybrid (eSim + physical SIM) setup.

• Motorola – The Motorola Edge 40 5G Dual-SIM offers dual SIM support with eSim capability.
• Other manufacturers – Keep an eye on newer flagships from Xiaomi, OnePlus, Oppo, etc.; many now include dual active eSim support.

Unfortunately, no. As soon as the QR code is scanned by a phone, the eSim gets linked to that device. The code works only once, so trying to scan it again on another device won’t succeed. If you do need data on another phone or device, just get another eSim — we do offer good discounts!

Yup! Just head to Settings → Cellular → Data Roaming and switch it on before you start using the eSim. And when you’re done travelling, don’t forget to flip it back off.

Absolutely! Adding an eSim doesn’t interfere with your physical SIM at all — you can use both at the same time without any issues.

For most eSims, billing kicks in the moment you activate the plan (only when you first connect to the local network after you arrive). You can do the activation right after you land as well, but you’ll need an internet connection or Wi-Fi to finish the setup.

If you’re activating it after you arrive at your destination, just connect to the Airport Wi-Fi and then activate — it should start working within a minute.

No. The best way to find out is to reach out to our support team and they’ll guide you through what can be done. But if all else fails, we’ll issue you a new eSim (on a case-by-case basis). We want all our users to be able to explore without worrying about running out of data — we got you!

No need! All our plans are unlimited, so you’ll never run out of data :)

Yes, absolutely! Most of our eSim’s come with the ability to extend their duration. There are 2 ways to go about it:

• You can head into your Velome account (via My eSim’s) and top up the number of days you need.
• Or get another eSim via My eSim’s as well — just wait until your current one expires and then buy a new one.

Pro Tip: You can even buy a new eSim for another destination without needing to scan another QR code. Our support team can assist you with this.

Up to you — there’s really no issue if you keep it there or not. But if you’d like to clear it out, go to your phone settings → select ‘Connections’ (may vary by phone) or wherever your SIM Manager is → select the eSim → Remove or Delete.

Just take a quick look at our compatibility list — it shows whether your smartphone (or other gadget) supports eSim.

Sure thing! Just check out the List of Laptops with eSim to see which notebook models already have eSim support.

Most of the time it’s because the phone is still carrier locked. To get an eSim working you need two things:

• A device that actually supports eSim.
• An unlocked device (an unlocked device is able to accept any carrier’s eSim).

If you need any more assistance, feel free to reach out to our support team.

The best way to check would be to type *#06# on your keypad — if an EID shows up, then your phone is eSim compatible. If it doesn’t show up, then it’s not.

You can also check our handy list of eSim compatible devices by going to the Check Device Compatibility Page — we regularly update our list.

Velome eSim’s have to be activated within 30 days, or the QR code will lapse. If you haven’t scanned or activated your eSim within 30 days, just reach out to our support team and we’ll see what we can do.

A good rule of thumb is to buy your eSim a few days before you travel and activate it once you land. Also, always include the days that you’ll be flying out and returning while purchasing your eSim to ensure uninterrupted connectivity.

Usually we’ll send it within 2 hours. Keep an eye on your inbox — we’ll send it via email. Sometimes if it’s not in your inbox, peek in the spam/junk folder. Still nothing after about 2 hours? Just give our support team a shout and we’ll sort it out for you.

If you’re buying it from India, remember to complete your eKYC as soon as you get our email (it takes less than 10 seconds). We’ll send the eKYC email immediately after payment, and once that’s done, we’ll send out your eSim.

Absolutely! We sell regional eSims that cover multiple countries and destinations. Just head over to the Regional eSim section on our website for the full list of countries each regional plan covers.

Absolutely! WhatsApp, Instagram, and all other internet apps run perfectly on our eSim’s, so you can stay connected while you’re on the road. We built Velome that way :)

We suggest scanning the QR code right before you actually need it — say, a little before your flight takes off or as soon as you land at your destination. Doing it at that moment helps keep the activation smooth and hassle-free.

Once you’ve bought the eSim, we’ll send you a QR code via email. Then pick whichever setup method feels easiest for you:

Setting Up Your eSim – Friendly Step-by-Step Guides

📱 iOS Devices (iPhone)

• Open Settings → Cellular (or Mobile Data) → Add eSim / Add Cellular Plan / Add Mobile Data Plan.
• Choose “Use QR code.” Scan the QR code or tap “Enter Details Manually” and then Next.
• Tap “Activate eSim” and then Continue.
• Select the newly added eSim, toggle “Turn On This Line,” and enable Data Roaming.
• Tip for iOS 17.4 or later: Press and hold the QR code image, then tap the “Add eSim” option that appears at the bottom of the menu.

🤖 Google (Android) Devices

• Open Settings → Network & Internet → tap + next to SIMs → choose “Download a SIM instead?” → Next.
• Pick “Scan QR code from network.” Scan the QR code or tap “Need help?” → “Enter it manually,” then hit Download.
• When you see “Download Finished,” tap Settings.
• Turn on the eSim, then enable Mobile Data and Roaming.

📱 Samsung Devices

• Go to Settings → Connections → SIM manager → Add eSim.
• Choose “Scan QR code.” Scan the QR code or tap “Enter activation code,” then select Add.
• Activate the eSim and set it as the default network for Mobile data (leave Data Switching off).
• Return to Settings → Connections → Mobile networks / Global roaming and switch Data roaming on.

Need a hand?
If anything feels unclear, our support team is happy to walk you through the process — just reach out via email, chat, or WhatsApp!

Check & Try these four simple steps, in order:

• Select the eSim as your active mobile-data source.
• Enable Data Roaming in your phone’s settings.
• Manually choose the network that’s listed in the product description.
• Restart your phone – a quick reboot often clears lingering glitches.

Open the email that we sent you with the QR code and try scanning again (sometimes the whole QR code is not captured, so it misses the proper code for activation). If that doesn’t work, try installing it manually. If that fails as well, then worry not — simply reach out to our support team and we’ll send you a brand new eSim instantaneously if we can’t fix it either.

Try locating the email that we sent with the QR code. If you can’t access your email, then head to our website and log in to your Velome account, then go to My eSim’s — it should be there.

If you’re unable to do the above, let us know and we’ll send you a new eSim or your current eSim (whichever is best).

Some carriers apply a Fair-Usage Policy (FUP) when a user consumes a large amount of data very quickly (e.g., binge-watching or heavy live-streaming). The FUP temporarily reduces the connection speed for a few hours.

Even with the reduction you can still stream HD (720p to 1080p) without major interruptions, and the normal speed returns in a few hours. The policy is set by the local carrier, not by Velome.

We recommend exploring the destination you’re in — stream shows when you get back home.

We partner with top local carriers to deliver 5G/4G/LTE speeds in most countries. However, actual speed depends on:

• Signal strength (weak signal = slower speeds)
• Carrier coverage (some areas have only 4G or LTE)
• Indoor obstacles (walls, metal, etc.)
• Area you’re in (sometimes in far-flung areas like deserts, mountains, underground, etc., where local carriers might not have good coverage, you’ll get slower speeds, but will still be connected)

You can sometimes improve performance by manually switching to a stronger carrier or moving to a location with better reception.

An incorrect APN can stop the eSim from working. In the email that we send you, we usually include the APN details as well. Once you scan the QR code, the correct APN should automatically get configured.

But if required, reset the APN on your device to the values provided in your email.

Detailed instructions are also available in our help articles if needed, or feel free to reach out to our support team.

All of our eSims allow unlimited hotspot sharing, but the feature won’t work if Data Roaming is turned off.

Enable Data Roaming in Settings → Cellular → Data Roaming, then try switching the hotspot on again.

Dial *#06# on your device. The screen will display both the IMEI (device identifier) and the EID (eSim identifier).

 If you run into connection problems with your Velome eSim, we’re happy to offer a full refund—no cancellation fees, just a straightforward money-back guarantee. For the exact details, you can check out our refund policy.