Effective Date: 8 October 2025
Velome Private Limited (“Velome,” “we,” or “our”) and its associated subsidiaries, including Velome Global Australia, are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, mobile applications, or purchase our prepaid eSIM services (“Platform”). By using Velome services, you agree to this Privacy Policy and our Terms & Conditions.
Contact Information: Name, email, phone number, billing address.
Travel & Usage Data: Dates, destination, geographic location, duration of travel.
Demographic Information: Postcodes and related survey data.
eKYC Data: Identity verification documents such as Aadhaar, passport, driver’s license, or national ID, processed via third-party providers for secure eKYC compliance.
We only collect data necessary to provide and improve our services. Users must be at least 18 years old, or 13+ with parental consent. We do not intentionally collect information from children under 13 and will delete it if discovered.
Provide and manage eSIM services.
Process payments securely.
Improve products, services, and the Platform experience.
Send promotional or informational messages, if you opt-in.
Conduct market research or customer surveys.
We implement security measures to prevent unauthorized access or misuse of your data.
Cookies are small files stored in your browser to enhance your experience. We use cookies to:
Analyze web traffic and site usage.
Customize content based on preferences.
Improve website functionality.
You may accept or reject cookies via browser settings. Disabling cookies may limit some features.
Velome does not sell or rent your personal information. We may share information:
With third-party payment providers for transaction processing.
With network operators for eSIM activation and service fulfillment.
With service partners or support providers bound by confidentiality agreements.
If required by law, regulations, or court orders.
During mergers, transfers, or business transactions (aggregate or anonymized data preferred).
India (DPDP Act, 2023)
Access, correction, restriction, erasure of personal data.
Right to know purposes of collection and processing.
Right to complain or seek compensation for data breaches.
European Union (GDPR)
Access, rectification, restriction, erasure, objection to processing, and data portability.
Australia (Privacy Act, 1988)
Access, correction, anonymity, and the right to complain about mishandling of personal information.
To exercise your rights, contact us at support@velome.travel.
Velome operates internationally. Data may be stored, processed, or accessed in jurisdictions with privacy laws different from your home country. All third-party service providers are bound by confidentiality agreements and have limited access for service fulfillment.
SSL encryption for data transmission.
Firewalls, role-based access, multi-factor authentication.
Secure servers with restricted access.
While we strive to protect your data, no system is completely immune to risk. Users are responsible for maintaining the confidentiality of their passwords. Report security concerns immediately to support@velome.travel.
Velome may update this Privacy Policy at any time. Major changes will be posted prominently on our Platform or communicated via email. We encourage users to review the policy regularly.
Velome Private Limited
Registered Office: 5F-507 Precision Soho, Tower Sec 67, Badshahpur, Sohna, Gurgaon, Haryana, India, 122103
CIN: U61200HR2025PTC136059
Email: support@velome.travel